Email Templates :

Create Ticket for Merchant:
================================== 1 =============================

subject : #[TICKET_ID] Request received for [APP_NAME]

Dear [USER_NAME],

We would like to acknowledge that we've received your request and a ticket has been created with the Ticket ID- #[TICKET_ID].
A support representative will be reviewing your request and will send you a personal response. (usually within 24 hours).

To view the status of the ticket or add comments, please visit
[VIEW_TICKET_LINK]

Thank you for your patience.
Yours sincerly
Support Ticketing System


Create Ticket for Admin:
================================== 2 =============================

Subject : #[TICKET_ID] Ticket created related to [CATEGORY_NAME]

Hello Support,

New ticket has been created in [APP_NAME]. Here are the details.

Ticket ID : #[TICKET_ID].
Priority : [PRIORITY].
Customer Name : [USER_NAME].
Customer Email : [USER_EMAIL].
Category : [CATEGORY_NAME].
Subject : [SUBJECT].
Message : [MESSAGE].

Please visit below link to response do the ticket.
[VIEW_TICKET_LINK]

Best regards,
Simprosys Support System

================================== 3 =============================
Admin Commnet to Merchant:

Hello [USER_NAME],

There is update posted by customer.

Ticket ID : #[TICKET_ID]
Comment : [COMMENT_DESCRIPTION]

To view the status of the ticket or add comments, please visit
[VIEW_TICKET_LINK]

Thank you for your patience.
Best regards,
[APP_NAME]
Simprosys Support Team



================================== 4 =============================
Merchant Comments to Admin

subject : #[TICKET_ID] New comment has been posted by customer


Hello Support,

There is update posted by customer.

Ticket ID : #[TICKET_ID].
Comment : [COMMENT_DESCRIPTION]
Last Comment from Support : [LAST_COMMENT]

Please visit below link to response do the ticket.
[VIEW_TICKET_LINK]

Best regards,
Simprosys Support System

--------------------------------------Canned response--------------------------------------
I need To Details of the Canned response.

For example :
Title :  Thankyou Msg
descriptions: Thank you for using our product. please contact the Client Support team at simpshopifyapps  if you have any further issues.

